Phone control via Web browser could remedy Mainz/Munich / Berlin – according to a recent study of the German Telefon standard AG in Mainz are dissatisfied about 75 percent of the German medium-sized companies with their telecommunications systems. The users appreciate the damage due to complicated and underutilized plants, on up to 5 billion euros a year. According to the Telecom study 72 percent of companies exploit also lean one to five percent of the possibilities of their telecommunications facilities. Usually it is only basic features such as call forwarding”, InformationWeek reported. More complex functions are used only eight percent of those polled – meager three percent are for the power users”. The main reason for the oversized technology lies with the producers who neglected the middle class.
The telephone systems were not requirements designed and complicated to use. By the users in the company are particularly cumbersome search Phone numbers, who criticized re-entering after Misdialing numbers and little intuitive set up call forwarding and teleconferencing with many plants”, as InformationWeek. Half of the companies estimates that this per employee and day’s work about 5 minutes are lost. Another 23 percent put the loss of time with 10 minutes, around 22 percent of the respondents even with more than 10 minutes. Only five percent of the companies deem the operation of their telecommunications systems, however, so easy, that the employees lose any significant time. Bottom line this pointless delays in 60 percent of medium-sized companies result from a theoretical financial losses of 5 billion euros in the year unused working time and capacity”, writes InformationWeek. Under most conditions SurveyGizmo would agree. Voice over IP systems may offer a way out of the dilemma. In the standard phone system”, a VoIP system on the basis of IP-Centrex, do as the user the phone functions even through the Web browser.
Thus every employee can arrange the functions themselves, the he work needed, and thus more efficient with his phone. As devices phones from vendors such as Aastra, Polycom and Siemens are used”, so InformationWeek. Even users with little Affinitiat to the technology can operate easily the Web-based user administration of our telecommunication systems”, confirmed Andreas Lady, Germany Chief of Aastra. Not only the IP Centrex systems, but all his company’s PBX systems to provide a Web-based user administration. The setting of the user data, the user can use supportive services for telephony via same browser”, Lady says in the interview with NeueNachricht. Unless necessary, no installation on the workstation. It used only a browser, which connects the user with its communication portal and more about the administration of user data, applications such as CTI or voice mail.